Reporter
Microsoft Corp. Tuesday unveiled Office 2013, for which the company?s Yammer software provides the social punch the productivity software has long lacked. But at least one analyst said this suite, which also integrates Exchange, SharePoint, and Lync, will make it tough for CIOs to introduce so-called best-of-breed tools made by another vendor. This could also lead to headaches for CIOs in the event Microsoft?s product teams don?t upgrade in harmony.
Forrester Research analyst Rob Koplowitz said that Microsoft designed the individual products to work with each other in Office 2013, encouraging knowledge workers to use the various products in the context of a single platform. For example, users may drag and drop content between Outlook and SharePoint, which receives employees? status updates from Yammer. Essentially, Microsoft?s email and collaboration applications are more complete. ?This [kind of information integration] is all something that we?ve been striving for for many years,? Mr. Koplowitz said.
Dependency on a single platform could prevent CIOs from purchasing collaboration tools from other vendors,?creating a ?Microsoft-dominated stack? at companies. Also, the applications? increased interdependency means CIOs risk suffering a broken platform if Microsoft product teams fail to complete their upgrades in a timely fashion. ?They?re making a big bet on a wide array of Microsoft capabilities,? Mr. Koplowitz said. The result is that Office 2013 will make customers more dependent on Microsoft ? for better or worse. He expects Microsoft will extend integration of Office 2013 to other products, such as its Dynamics business software, which could further beckon dependency on the company?s software.
But, as CIO Journal noted, many CIOs already rely on Microsoft to meet the bulk of their technology needs so that they can focus on other projects that help them grow the business. Last year, Microsoft Office customer Walgreen Co. CIO Timothy Theriault said he liked the idea of an integrated stack so much that he was waiting to see what Microsoft did with Yammer before committing to software from another vendor. Mr. Theriault did not respond to CIO Journal?s requests Wednesday for comment on Office 2013 or Yammer.
But Campbell Soup Co. CIO Joseph Spagnoletti, who began using Microsoft Office Office and SharePoint in the cloud last year, said he prefers integrated vendor stacks where he can get them. In 2013, he is heavily customizing SharePoint because ?we?ve had a tremendous number of requests for collaboration workflows.?
Write to clint.boulton@wsj.com
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